Channels

One event.
Four destinations. Same second.

An alert that only lights up a dashboard is a dashboard nobody is watching. A keep-out breach in livee can email the shift supervisor, SMS the floor lead who is already walking that aisle, POST to your incident system and pulse a beacon over the crossing — in parallel, from the same event.

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The four live channels

Who each one is for.

Channel	Reaches	Typical use	Status
Email	Supervisors, on-call, EHS lists	The write-up after the moment, with the frame that triggered it	Live
SMS	The person on the floor	One line, no app, no screen required	Live
External API	WMS, incident tools, your middleware	A signed JSON POST your systems can act on	Live
Ethernet / machine	PLC, beacon, siren, gate, industrial PC	The floor reacts without a human in the loop	Live
Mobile push	Castomo mobile apps	Built in the alert engine; the apps are still being built	In development

Push is listed because it exists in the engine, not because you can use it. Until the Castomo apps ship, plan around the four channels above.

Routing

Channels belong to the alert, not to the account.

That is what lets the 03:00 rule be loud and the daytime rule be quiet on the same camera.

Per alert

Each alert carries its own set. A stall on the pack line emails operations; a keep-out on the cage wakes the floor lead. Same camera, different consequences.

Per window

Because alerts already carry an active window, the channel set is effectively time-aware: the night rule and the day rule are two alerts with two sets of destinations.

Per source default

Every camera carries default channels, so a new alert on that source starts sensibly before you change anything.

What a notification contains

Enough to act on, and enough to file.

The camera and the site it belongs to
The alert that fired, by the name you gave it
The object class and the confidence behind it
The measurement, where the alert type has one — distance against threshold
The timestamp, to the second
A clip of the seconds around the event, kept as long as that source is set to keep it

The beacon goes amber while the SMS is still in flight.

See machine signals

FAQ

About channels.

Can one alert use all four?

Yes, and several rules do. The four live channels fire in parallel from the same event — the machine signal does not wait for the email to send.

What happens if a channel fails?

API deliveries are retried and logged. A failed channel does not cancel the others: the beacon still pulses if your webhook endpoint is down.

Are mobile push notifications available?

Not yet. The push channel exists in the alert engine, but the Castomo mobile apps that receive it are still in development. Email, SMS, API and Ethernet are what you can use today.

One event.Four destinations. Same second.